How Taur Security delivers a Premier Service to Clients through embracing Quality
When it comes to security, being trusted to deliver a service that consistently meets
customer and legal requirements is essential.
Here at Taur, we know that our clients need to trust us to protect what matters most –
people, property and reputation, not just for one day, or odd days, but for each and
every day!
Through embracing Quality, it enables us to consistently deliver security services that meets
customer requirements, complies with relevant laws and regulations, that builds trust and
takes our industry forward.
How we deliver a reliable and trusted service to our customers
We work in accordance with key British Standards, including:
- BS 7858 – Screening and vetting of security personnel
- BS 7499 – Static site guarding
- BS 7984 – Keyholding and alarm response
This helps set the mark for best practices for when carrying out specific security tasks.
We have tried and tested procedures and processes in place which we follow for each and
every job that we undertake.
Our operations are reviewed annually through internal audits which gives us the opportunity
to review and ensure consistent compliance and continuous improvement.
The security personnel employed by Taur Security hold the relevant Security Industry
Authority (SIA) Licences which gives assurance that our guards are trained and suitable to
carry out their duties.
Vetting and Recruitment: The Right People for the Job
Who we hire plays a critical role in our ability to deliver a quality service.
Each member of our team have undergone a thorough recruitment process, including:
- Identity and right-to-work verification
- Criminal record checks (DBS)
- Employment history and gap analysis
- Professional references
This ensures only those with the right attitude, professionalism and integrity work at Taur.
Ongoing Training and Skill Development
Security threats evolve and so do we. We invest in ongoing training to ensure our staff
whether that be those based onsite or work from our head offices in London, remain at the
top of their game.
Our training programmes cover:
- Conflict management and de-escalation
- Specialist services (e.g. CCTV operation, keyholding and crowd control)
- Customer service and communication
- Health and safety
- Emergency response procedures.
We also deliver in-house refresher courses and site-specific briefings so officers are always
prepared for bespoke client requirements.
Real-Time Monitoring and Quality Control
To maintain consistent service quality, we implement:
- Live reporting tools for real-time oversight
- Routine supervisor visits (both scheduled and unannounced)
- Performance reviews and compliance spot checks
This ensures that any issues or potential issues are quickly identified and resolved – before
they become a concern.
Clear Communication with Clients
Communication is important, with the client and also internally. Communication is a key part
of the ISO 9001 (Quality) Standard.
- Our customer service team is easily contactable 24/7
- Recorded logs and summaries
- In-house communication between management, office staff and on-site security
personnel.
Our clients always know what’s happening on their premises and can count on fast
responses from us when needed.
A Culture of Accountability
At Taur Security, quality and compliance aren’t just processes – they’re part of our company
culture. Every team member takes pride in delivering a service that’s:
- Professional
- Compliant
- Client-focused
Why It Matters
In a high-stakes industry, doing the job right is not just important – it’s essential! Our
commitment to excellence ensures peace of mind for our clients, day in and day out.
Taur Security: Trusted. Trained. Reliable.
Get in Touch – Book Your Complimentary Site Audit Today
If you are looking for a reliable security partner that you can trust to consistently deliver a
premier service to you – get in touch today and we will be pleased to speak with you, to learn
of your requirements and deliver a security service tailored to you.
Thanks for reading.
☎ 020 3488 5211
✉ info@taursecurity.co.uk
