With rising running costs, public facilities such as libraries, office complexes and universities are looking for ways to reduce their overheads and keep profitable, which is understandable, right?
But they are also looking at opportunities to enhance security, improve customer service, and encourage visitors to return.
What if there was a way to achieve both?
Many organisations and public facilities employ front-of-house security, which can provide a cost-effective solution in reducing risks and giving a positive first impression to guests and visitors.
In this blog post, we explore what is a front-of-house security officer, what is involved, and the benefits you as an organisation can gain!
What is front-of-house security?
Front-of-house security is where a security officer is posted typically at the entrance of a building to provide protection and ensure the safety of all those on the premises.
Front-of-house security is often found in busy public facilities such as office complexes, universities, libraries and entertainment venues.
What is front-of-house security?
Front-of-house security is where a security officer is posted typically at the entrance of a building to provide protection and ensure the safety of all those on the premises.
Front-of-house security is often found in busy public facilities such as office complexes, universities, libraries and entertainment venues.
So, what are the benefits and duties of a Front of House Security Officer?
We have listed below some of the key benefits we believe you can gain by employing a front-of-house security officer:
Security
First and foremost, by employing a front-of-house security officer, you are significantly helping improve the safety and security of all those at the premises and protecting the building itself.
The security officer can respond immediately to help mitigate potential security threats and risks that may arise, along with assisting with emergency evacuations.
Undertaking several duties, the security guard can if required, monitor those entering and leaving the premises, ensuring members of the public are not able to access restricted areas, dealing appropriately with anti-social behaviour along with X-ray scanning of incoming packages.
Achieve a Positive First Impression
A front of house security guard can help to give a positive first impression to visitors and high-profile guests when entering your premises.
Along with helping guests to feel they are in a safe and controlled environment, the security guard may assist with answering commonly asked questions, giving directions and supporting the help desk.
This additional level of customer service can leave a positive first impression on guests and encourage paying visitors to return. Having had a positive experience, guests will be increasingly likely to recommend your services, therefore building a favourable brand.
Connected Officer
Becoming an integral part of the building’s overall security plan, the front of house security officer can work with and complement existing security practices such as CCTV Monitoring, Keyholding and Alarm Response services.
This again helping to improve the overall effectiveness of the security at the premises which can help to attract new tenants and paying visitors to the building.
